Here we are, day two. last night i got a phone call from the dealer. why do they always have women call when they have bad news? they inform me that the mech will be taking my XK home so he "can test it further" even though he said "i wouldn't feel safe letting you drive this in this condition". i said hell no, i'll come when my wife gets home to pick it up. i was told they had no difinitive answer that the codes were "stored". does anyone know what that means? they said it means they cannot continue to look for any issues. so, the mech heard the clank, felt the clank, sees codes referring to the clank, but will not look for the cause because he "won't get paid for it". "i can't put an $800 transfer case in just assuming it will make everything better", was the manager's reply. i left my vehicle there over night, after speaking to the manager, matt. he asked that they have a bit more time. i can understand that, but there's one thing i can't understand: he said i would have to pay for the diagnostic ($120) because they can't pin the test to any powertrain issue.
so if i want to pick my rig up i'll have to pay them. but if i leave it over night they may have some time to discover a problem, basically holding her for ransom. what is the point of having a warranty if the dealer is just going to nickle and dime you claiming they can't match codes to covered components? this entire experience has left me what a, well, bad taste in my mouth. there are no good dealers in the western massachusetts area. i have no idea what has happened to people's desire to fix things. my collar is about as blue as they come, i troubleshoot, but i don't know much about auto mechanics so i won't attemp anything of this magnitude.
i would like to know what the problem is, nevermind fixing the damn thing just tell me what is wrong. i'm going to check the new legislation in ma, the right to repair, to see if my mech can try to give it a shot under warranty. they dealer should call back today so i'll be bringing her home in one condition or another. there will be more to post i'm sure of it...
'08 overland red rock w/ chrome, 5.7 hemi, quadra drive II. me likey
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