How wide spread is this problem with these radios? Is it something that Chrysler should address like with a recall has any one or group tried to get something started with the Chrysler its a pretty expensive radio to be hunk of junk? I see and hear a lot about this issue both here and on You Tube, I suppose to some this might sound like a stupid question but its a thought I have.
If there was anything for the radios from the dealership it would be a factory campaign
and there are no campaigns for the radios that I know of.
The difference between a safety recall and a campaign is this; a safety recall pertains to a vehicle problem that is a safety concern; a campaign is a vehicle problem that is not a safety concern, but, pertains to customer satisfaction.
I don't have NAV on my radio (I have a separate GPS unit) but I still had an issue that required getting the entire radio replaced - twice.
The radio display for the back-up camera video, would not display usable video from the back-up camera while backing up. When I first bought my Commander it worked fine, but within a couple of days, my radio display would no longer show usable back-up camera video, it would display it extremely dimly, so dimly that the radio display almost looked completely black, as if it wasn't working at all. The radio display itself, for radio related functions, worked just fine.
When I first discovered this, it was an intermittent problem. Sometimes it would display back-up camera video - and sometimes it would not. As time wore on, the problem became more and more frequent to the point where it almost never worked - and when it did decide to work properly, it would be for very brief periods of time.
First, I replaced the back-up camera. This was the cheaper repair of the two repair options I had (replacing the radio was the other), and of course, it didn't solve the issue. Eventually I had to replace the entire radio - that solved the problem. A rebuilt/reconditioned MyGIG radio from the dealership (which is all you can get now - they no longer sell them brand new) is still almost $1000.00 by itself - 900 and change as I recall.
The 2nd time was free because the reconditioned radio I bought from the dealership and had installed by them had a faulty CD player, so, they had to replace it for free, as I reported the issue within 10 days of them installing it.