I took my 2007 jeep commander, which I bought new in 2008 as a left over, in for 30,000 mile regular maintenance. I was told I needed rear brakes, new sparks, tire rotation, transfer flluid change and oil/filter change to the tune of $1595. They offered me a 10% discount and 3 free oil changes in the future. Does this price sound reasonable? I am aware that in order to keep my power train warranty I need to keep up with the maintenance of the vehicle through the dealership. Just curious on price. Anybody have similiar situation? Thanks
That price is outrageous, its just sad how many horror stories we hear on this forum about Dealerships gouging people.
1st-You do NOT have to have the vehicle serviced by the Dealership to maintain the warranty. BUT, be prepared to defend your own or independent shop servicing if you have a warranty claim. So make sure you keep good records, including receipts, and use the specified fluids and parts in servicing (identify the fluid in the servicing records, either by specific long name, part#, etc), you can find the info in your owners manual for the specified fluids.
I hate when people are vague, you need new rear brakes? If your rear brakes failed and need replaced in less than 30k miles, that should be covered under warranty. Completely replacing the rear brakes would justify the $1600 quote; but they should be doing the rear brakes under warranty.
I suspect, your rear brake "PADS
" have worn out, which would be normal wear and would NOT be covered under the warranty. Replacing rear brake "PADS", plus the other servicing you stated should NOT add up close to the price they are quoting you.
You can inspect the pads and rotors yourself and can tell how close they are to wearing out, it takes a whole 2 minutes, I would check and see if they are BS'ing you. Its rare the rear brake pads would wear out faster then the front pads, they usually last twice as long as the front pads, have you had your front brake pads replaced earlier? If NOT, that makes me even more suspicious.
NOTE, there is a difference, if the dealer is telling you need new rear brakes, other than normal wear, it should be done under warranty, unless they can prove it was the result of neglect or abuse, needing new brake pads and having rotors turned is normal wear and NOT covered under warranty, but is NOT that expensive of servicing. The dealer service writer should have made it clear to you what is wrong with the rear brakes and how much it would cost to correct it within in that $1600 quote, and also made it clear why it was NOT covered under the warranty.
I do all this stuff myself, so I don't pay for labor, and Dealerships will always round up on labor to next highest hour and charge you for the full hour.
- rear brakes pads ($75-$110 parts/supplies, 1 hour labor)
- new spark plugs ($24 parts/supplies, 1 hour labor)
- tire rotation ($0 parts/supplies, 1/2 hour labor)
- transfer flluid change ($5 parts/supplies, 1/2 hour labor)
- oil/filter change ($20 parts/supplies, 1/2 hour labor)
- Total = $124-$159 parts/supplies, 3.5 hours labor
Even at the outrageous rate of $120/hour labor, thats a grand total of: $579.
If you're going to use synthetic oil, add $10-$15 to the price.
Rear brakes, you can get top quality pads for $75, if they turn the rotors which they should be able to do themselves with their own machinery for a lot less, but most shops will charge you $10-$20 a rotor to turn them.
Bring it over to my house, I'll do all that for $579 and be done in one Saturday afternoon, even without all the equipment and tools the dealership has to get the job done faster. Whoops, I forgot I live in the Peoples Republic of Marland, they would zealously throw me in Jail for doing something like this.
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We need a bad dealership directory, heck just a place scans of their service/repair qoutes online, they will speak for themselves. I've got a feeling if you posted the document, that also identified this dealership, we would tear it apart in its overcharges and that dealership would rightfully lose business.
Of course, there may be something the original poster is NOT telling us, and that could change the story, but if everything stated is correct, I smell a bad dealership trying to gouge customers.