Great Experience with Discount tire - Jeep Commander Forums: Jeep Commander Forum
Wheels / Tires This section contains discussion about wheels and tires for your Jeep Commander.

 
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post #1 of 8 (permalink) Old 04-13-2012, 12:45 PM Thread Starter
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Great Experience with Discount tire

I have been planning on writing about this experience since it happened about a month ago. Seeing the post from Discount Tire yesterday jogged my memory. When Lee and I started out on this latest travel adventure we had a wheel almost come off the Stacker Trailer about 30 miles south of Flagstaff. The lug nuts had worked loose and ruined the studs on the front left wheel. I got the Commander out of the Stacker and drove to Flagstaff. On the way I called Discount Tire. They had a tire and wheel ready for me as I arrived just at closing time. I went to a NAPA and got replacement wheel studs and lug nuts. As I was at the Discount Tire store the asst manager told me he would give me a great deal on replacing all the tires on the Stacker. The heavy duty tire and plain white trailer wheel were over $400. He quoted me a price of about $1,700 for five more tires.

I called him the next morning and told him I would agree if he would include a spare for that price. I brought the Stacker to the store and they replaced all the tires with new ones. When I went into the store to pay for the tires, he presented me with a bill for over $2,000. I told him that it should be $1,700. He said that price did not include taxes, mounting, balancing, etc. I went ahead and paid reluctantly but was not happy about it. I did not make a big deal about it and was not disruptive, but I did state my case that the $1,700 quote included all those items.

There is a good ending to this story. An older fellow, (the store manager) came over and asked me what had happened. I calmly told him the situation. He turned to the asst manager and said, "Make it right". They refunded me over $300 and honored the quoted price of about $1,700. I thanked him and felt that he had done the honorable thing.

Later on the trip I also replaced the chrome wheel at another Discount Tire store in Albuquerque. They put the spare on the wheel but did not have a big enough lot to mount in in place of the white wheel. That happened for free in Amarillo at another Discount Tire store the next day.

All in all a satisfactory outcome with the exception of quote issue. Good people, good attitude by the fellows that installed the tires and the store in Amarillo emptied out to see if there was really a Helicopter in the Stacker.



Thanks to Discount Tire.

2007 Jeep Green Limited 4.7 Flex Fuel, RR 2.5" 4 inch Superlift coils on rear, 1.5" Spacers, Bridgestone 265/70/17, K&N CAI, Flowmaster, Diamond Plate Locking Trunk, Blue Ox Baseplate w/D-rings, "Get Lost 4X4" Front Bumper, T-Max 9000 winch, "Get Lost rear tire carrier, 30 gal second gas tank.
Second 2007 Jeep Green Limited Leather HEMI QDII VES Uconnect Flowmaster OEM Skids Tow Package

Maybe the two will meet up soon edit: they did , I now have 2,now gave 1 away...and got it back again.
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post #2 of 8 (permalink) Old 04-13-2012, 05:50 PM
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I have also had nothing but good experiences with Discount Tire. I have taken 4 different vehicles in for wheels or tires or both. I have always left happy and the quality of work and the products are pretty good. I would recommend to anyone shopping for wheels and tires.

  • 2008 Jeep Commander Sport 4x4
  • 3.7L V6
  • 17" MB TKO Matte Black Wheels
  • Cooper Discoverer ATP Tires
  • Light Khaki Exterior with Black Trim
  • All Black Interior
  • Spyder Bull Bar with Baja Lights
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  • Steering Column Handgun Mount

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post #3 of 8 (permalink) Old 04-13-2012, 08:53 PM
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I wish there was a Discount Tire in New Jersey. Steve.

Once a Battleship Sailor always a Battleship Sailor.

I am US Navy Retired, 1976 - 1996
and Proud to have served

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post #4 of 8 (permalink) Old 04-13-2012, 09:37 PM
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I wish we had them out here in VA, they're so much better to deal with than the b.s. shops out here.

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post #5 of 8 (permalink) Old 04-14-2012, 03:00 PM
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Thank you for sharing your experience with us here HueyPilotVN.

Our number one goal is our customers complete satisfaction and we will always do what's right for our customers. I apologize for the breakdown in communication but I'm glad everything was taken care of the Discount Tire way.
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post #6 of 8 (permalink) Old 04-14-2012, 03:02 PM
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Quote:
Originally Posted by HiJeffinition View Post
I have also had nothing but good experiences with Discount Tire. I have taken 4 different vehicles in for wheels or tires or both. I have always left happy and the quality of work and the products are pretty good. I would recommend to anyone shopping for wheels and tires.
We appreciate your continued support!

Quote:
Originally Posted by mrnavy2 View Post
I wish there was a Discount Tire in New Jersey. Steve.
Quote:
Originally Posted by rwmorrisonjr View Post
I wish we had them out here in VA, they're so much better to deal with than the b.s. shops out here.
We may not have brick and mortar stores in your area but we do service your states via mail order at discounttiredirect.com. We guarantee the lowest out the door prices on all the products we carry and back it up with the best customer service in the industry.
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post #7 of 8 (permalink) Old 04-21-2012, 01:15 PM
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I am sitting in Discount Tire right now. These guys are good! They explained everything in detail and have always have the best prices. Discount tire merrillville, IN thank you!

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post #8 of 8 (permalink) Old 04-21-2012, 01:48 PM
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Awesome! Thank you for your support evill1.
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