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post #2 of (permalink) Old 06-23-2016, 04:01 PM
Big Blue
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Join Date: Oct 2015
Location: East Coast of Florida
Own a Commander?: Yes
Model year: 2008
Trim Package: Sport
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This was a pretty painful & aggravating experience.

I never received an e-mail - because I didn't realize I had entered my e-mail address incorrectly - I had 2 letters reversed, which I have now corrected.

I actually work as a computer network administrator and typically, if you are forced to do a password reset, YOU CAN STILL LOG-IN WITH YOUR OLD PASSWORD - you are simply forced to change it once you log-in before you are allowed to proceed any further.

That did not happen in my case, one day out of the blue, I just could not log-in & was being told that my password was incorrect - never being given an opportunity to reset it.

As a result, I was locked out of my account for a week before I was finally able to get it straightened out today, after 5 e-mails back & forth with the administrators, over a week-long period.

I guess the lesson learned here is make sure your contact e-mail address is correct & up to date in your user profile info.

Last edited by Big Blue; 06-23-2016 at 04:05 PM.
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