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Administrator
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464 Posts
Discussion Starter #1
Hello Everyone,

Per the latest announcements we will be resetting everyone’s passwords. Shortly you should be receiving an email directing you how to change your password. It will look like this:



Subject: Your new password for *site name*
Dear *username*,

Your password has been reset by an administrator. Your new details are as follows:

Username: *username*

Password: *Randomly generated temp password*

To change your password, please visit this page: *link to password reset edit page from USERCP*

If you suspect this email is a scam, you can confirm the legitimacy of this email by manually navigate to the forum URL yourself and use your new password to log in.

All the best,

Site Name


As you can see it will give you a randomly generated temporary password, as well as telling you where you need to go to updated it accordingly.

If you do not receive this email please go to the contact us page and select Other, and type in Security Password Update Issues

We’re sorry for the inconvenience.



The Community Support Team
 

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Super Moderator
Joined
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5,769 Posts
This was a pretty painful & aggravating experience.

I never received an e-mail - because I didn't realize I had entered my e-mail address incorrectly - I had 2 letters reversed, which I have now corrected.

I actually work as a computer network administrator and typically, if you are forced to do a password reset, YOU CAN STILL LOG-IN WITH YOUR OLD PASSWORD - you are simply forced to change it once you log-in before you are allowed to proceed any further.

That did not happen in my case, one day out of the blue, I just could not log-in & was being told that my password was incorrect - never being given an opportunity to reset it.

As a result, I was locked out of my account for a week before I was finally able to get it straightened out today, after 5 e-mails back & forth with the administrators, over a week-long period.

I guess the lesson learned here is make sure your contact e-mail address is correct & up to date in your user profile info.
 

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Administrator
Joined
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464 Posts
Discussion Starter #3
I apologize that this has caused you some headaches.
I'm glad to hear that everything has been sorted out now!

Let me know if there is anything else we can assist with.

Thank you for your patience and understanding,

Richard.
 

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Super Moderator
Joined
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5,769 Posts
I apologize that this has caused you some headaches.
I'm glad to hear that everything has been sorted out now!

Let me know if there is anything else we can assist with.

Thank you for your patience and understanding,

Richard.
Thanks again for the assistance Richard.

I'd still be locked out if it wasn't for your help.
 

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Super Moderator
Joined
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5,769 Posts
Avatar problems

I tried to post this issue as it's own thread but I received the alert that I don't have sufficient privileges to access & post a new thread here, so, this is what i am reduced to.

Over the last 2 weeks, I have sent a couple of e-mails and a PM to the administrators and have received NO RESPONSE.

This is regarding a problem I am having trying to upload a new avatar; the avatar is a jpg file 140 x 105 pixels which is well within the avatar size limit and the website will not save the image; I have tried uploading it directly from my computer and uploading it as a URL from an image hosting website (photobucket) and it is unsuccessful no matter how I try to do it, saying "Unable to save image". I deleted my old avatar and I'm unable to upload a new one, so, now I have no avatar at all. If you could take a look at my account and try to figure out what the problem is I'd appreciate it.

I'm getting pretty frustrated with my apparent inability to generate any kind of response from the administrators here.

Kind regards,
Big Blue
 
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