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Discussion Starter · #1 · (Edited)
Hello everyone. Thought I would share my "ride" thus far.

I was a previous Cherokee owner. I thought I would be a hero and trade in my Cherokee and get a Commander for my wife as a surprise while she was away for the weekend. She and myself had wanted one since they came out and we had never owned a new car before. So one Friday I traded the Cherokee in and spent a better part of five hours getting the JC. I had picked out a Dark Khaki, V6, 4x4 with rear A/C control (for our daughter). When it was all said and done I drove the JC to get my daughter out of school and went home to get all of our stuff for our vacation we were taking after the weekend was over. We were going up north (I live in Michigan) for the week. As I get out of the JC at home I notice a hissing noise under the car below the rear A/C controller. "That can't be good". There was liquid shooting out of the drip pan. All the magic A/C fluid was bleeding out of the car and on to my driveway. I called the dealership but the service department closed at five and not open again untill Monday! Great! So now I start up the vacation loaded JC and the check engine light appears. Get ten feet from the driveway and the tire sensor light appears too with a ding dong sound. What the hell!! I stop and check the tire pressure and all is good. Call the dealership one more time to let them know everything that has transpired.

So now I head to my inlaws house to surprise my wife with a brand new JC that has issues already. Check engine light, tire sensor malfunction and NO A/C!! Won't she be excited (insert sarcasm here). Well I went from hero to zero quick. She was thrilled to have a JC but once finding out about the issues it went from thrilled to chilled. Words can't explain how disappointed we were. So we went a week with the sensor dinging all the time and flashing, and no a/c. The ride home after the trip was for 350 miles in 90 deg. weather. IT SUCKED!!!

To make a long story shorter, we had the JC in the shop six times to fix the sensor, a/c, check engine light and throttle problems. All fixed, but the sensor. This was all within a month. Finally after the seventh time for the sensor they call me and tell me the sensor had missing parts. SWEET!! Did I mention the issues that I didn't even have them fix because I was so fed up with the whole thing. Passenger window would not close half the time, dash board vent keeps poping out, hesitation with the engine and an annoying squeek from the rear end suspension.

We are getting ready to make our second payment on the JC and also waiting for the correct paper work to be complete to pick up our NEW JC. I am really hoping the new one will work out a little better. I am praying to the JEEP gods that all will be good. Please pray with me.

Will update the story later.

G
 

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Discussion Starter · #2 ·
Hello everyone. Thought I would share my "ride" thus far.

I was a previous Cherokee owner. I thought I would be a hero and trade in my Cherokee and get a Commander for my wife as a surprise while she was away for the weekend. She and myself had wanted one since they came out and we had never owned a new car before. So one Friday I traded the Cherokee in and spent a better part of five hours getting the JC. I had picked out a Dark Khaki, V6, 4x4 with rear A/C control (for our daughter). When it was all said and done I drove the JC to get my daughter out of school and went home to get all of our stuff for our vacation we were taking after the weekend was over. We were going up north (I live in Michigan) for the week. As I get out of the JC at home I notice a hissing noise under the car below the rear A/C controller. "That can't be good". There was liquid shooting out of the drip pan. All the magic A/C fluid was bleeding out of the car and on to my driveway. I called the dealership but the service department closed at five and not open again untill Monday! Great! So now I start up the vacation loaded JC and the check engine light appears. Get ten feet from the driveway and the tire sensor light appears too with a ding dong sound. What the hell!! I stop and check the tire pressure and all is good. Call the dealership one more time to let them know everything that has transpired.

So now I head to my inlaws house to surprise my wife with a brand new JC that has issues already. Check engine light, tire sensor malfunction and NO A/C!! Won't she be excited (insert sarcasm here). Well I went from hero to zero quick. She was thrilled to have a JC but once finding out about the issues it went from thrilled to chilled. Words can't explain how disappointed we were. So we went a week with the sensor dinging all the time and flashing, and no a/c. The ride home after the trip was for 350 miles in 90 deg. weather. IT SUCKED!!!

To make a long story shorter, we had the JC in the shop six times to fix the sensor, a/c, check engine light and throttle problems. All fixed, but the sensor. This was all within a month. Finally after the seventh time for the sensor they call me and tell me the sensor had missing parts. SWEET!! Did I mention the issues that I didn't even have them fix because I was so fed up with the whole thing. Passenger window would not close half the time, dash board vent keeps poping out, hesitation with the engine and an annoying squeek from the rear end suspension.

We are getting ready to make our second payment on the JC and also waiting for the correct paper work to be complete to pick up our NEW JC. I am really hoping the new one will work out a little better. I am praying to the JEEP gods that all will be good. Please pray with me.

Will update the story later.

G
 

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Re: My experience so far....please ignore this doubled post

Gman said:
We are getting ready to make our second payment on the JC and also waiting for the correct paper work to be complete to pick up our NEW JC. I am really hoping the new one will work out a little better. I am praying to the JEEP gods that all will be good. Please pray with me.

Will update the story later.

G
Are you getting a "NEW" replacement XK??, or are you speaking of picking up your current "NEW" Commander from the shop after repairs??

XKPearl
 

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I hate to read stories like this...it sure doesnt help to give the rest of us confidence with our trucks. All I can tell you is that so far my jeep has been great with zilch problems. Believe me I am hoping that in a few months I too dont have to write a story like yours but so far so good. Having owned many Chrysler products in the past with no problems to speak of I am hoping this continues with the Jeep. After reading all the problems people are having with their Commanders in here I am almost becoming paranoid.
 

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G - WOW! :eek:

At least my issues are occuring spaced out! Although if they all happened at the same time at least I they would have all been corrected or I would be driving an new one.

Good Luck with the new JC
 

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They sold over 8,000 Commanders last month. How many posts related to Commander problems, a dozen maybe. Lets say it 100 people. Put it in prespective. Every make and model had issues, its just to what degree. Hondas have excellant service records but I am sure there is a certain percentage of new ones out of the ten of thousands they sell that have defects from the factory.
I would say the bigger problem is how the dealer and company handles the repairs. DC still may have issues in this department.
I have a new Commander with 6,000 miles on it and haven't had any issues with it.
 

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Wow. That puts all the other complaints to shame. I am suprised that you are getting a second one with that luck. Good luck to you though.
Arent they built in Toledo? you could go down there and kick some butts!
 

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Discussion Starter · #9 ·
I am about ready to Rooney. The thing that ticks me off is the fact that I have already waited three weeks for a replacement JC. They said it usually takes about a month to process, but they were going to put us at the front to get us a new ride quicker. I'd hate to see how long it takes from the rear(there is a pun in that sentence but I won't point it out).

In all honesty, I really want to enjoy a Commander. They are about the coolest looking ride out there. It is very encouraging to see others have not had any issues with thiers. I hope that will be the same for me soon.

G
 

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Discussion Starter · #10 ·
I am getting a new one XKPearl. Thanks for asking. We have a Dark Kahki one now and they said they would get us an identical one. I said no thanks. I need one that does not remind me of this experience. So we are getting a red one with grey interior. The damb thing is sitting at the lot and I have to wait for the "paperwork" to be completed from Chrystler. Holy Wa!!

Good points kmag and Walkjon. It is great to see others have had good luck with thiers. It is reassuring to me that all will be good.

One thing is for sure. Even though I have had crap happen to me with this truck, I still would never own a different brand.

G
 

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Mine goes in tomorrow for scheduled service. I just took it out for a round robin test to see if I could reveal any problems to report to the service manager. I'm glad to say that everything appears to be working perfectly. The ambient temp broke 100 degrees and I figured the windshield molding couldn't get any more flexible than it is now and if mine were to develop the dreaded hummm, now's the time. 85mph on the highway and it is silent as the grave.

More than happy so far,
XKPearl:)
 

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walkjon said:
They sold over 8,000 Commanders last month. How many posts related to Commander problems, a dozen maybe. Lets say it 100 people. Put it in prespective. Every make and model had issues, its just to what degree. Hondas have excellant service records but I am sure there is a certain percentage of new ones out of the ten of thousands they sell that have defects from the factory.
I would say the bigger problem is how the dealer and company handles the repairs. DC still may have issues in this department.
I have a new Commander with 6,000 miles on it and haven't had any issues with it.
While it is true that people always tend to post their problems in message forums, this place seems to have an extraordinary amount of posts about issues compared to the other forums that I read.

I'd say that less than 1% of Commander owners ever even visited this forum, so there's no way to make an accurate correlation between the amount of people driving Commanders and the amount of people complaining about them here... So the only way to really put it in perspective is to look at the ratio of active forum members to compaints. And unfortunately, that number seems much higher here than other forums that I read regularly.

I really think Daimler Chrysler has to step up the quality control a few notches.
 

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I finally had a bit of bad luck w/ my XK. It was in for scheduled service planned to take 1/2 a day but it ended up being two. They gave me a new Liberty Limited as a loaner and treated me well but when I picked up the XK it had a BB sized divit in the windshield. Now it is scheduled to go back for repair. Bummer. :(

Otherwise, my C/T is begining to register over 20mpg on the highway when I drive 60mph. So far the C/T has been fairly close to the actual averaged milage per tank of gas so this helped cushion my displeasure over the windshield.

XKPearl
 

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My C/T trip meter was reset while in the shop and had accumulated 2.7miles when I picked it up. The windshield has a near perfect spherical divit the size of a BB w/ a slightly larger but less deep footbal shaped crater around it. I'm unsure if it is from road debris while they were driving or if it is from an actual BB while parked. The windshield had visible finger prints and finger smudge marks over the chip which indicated someone at the dealership was aware regardless of the cause. I found it troubling that no one brought it to my attention and I had to point it out first.

The Service Manager is confident that this chip can be fixed w/ the repair being near invisible. My main concern is having water get under the glass and freezing during the winter cracking my windshield.

XKPearl
 

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Mango~Ridge said:
I'd demand a new windshield. They did it! They can fix it. That's why the dealer has insurance.
I thought they were going to seal the chip but they went ahead and installed a new windshield. They did a perfect job and like before, no wind noise.:)

XKPearl
 
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