Mine was stuck once too, and same is 06hemixk I was able to pop it back down with some kicks. Seems like my cable was unwinding, but was snagged and wasn't releasing. But afterwards the winch didn't operate and I had to get it replaced. I was told I tightened too hard and something cracked.
If yours is broken like mine was, I recommend you buy a new OEM winch on ebay for $100 and avoid the dealer. At the time I went to the dealer and it cost $350. It's easy to remove and bolt a new one in.